You can return an item purchased in-store for a refund or store credit within 30 days of the purchase or shipping date. Refunds will be issued to the original payment method used at checkout. Return Conditions:. Shipping fees ($4.95) are non-refundab
Items purchased in store may only be returned in store. Return in store: You can go to any one of our RUBINO stores to return a purchase made online. This method is the fastest way to get a refund or proceed with an exchange. Return by mail: If you w
Once we have received the item(s) you wish to return and have approved the refund, you will receive a refund confirmation email. Following this notification, please allow 2-10 business days before you can see the refund on your credit card statement.
We offer free shipping for returns on all online orders !
If an item is defective within a 90 DAYS of the purchase date, and that the defect does not result from normal wear and tear or abusive usage, we will exchange the item without any fees. A proof of purchase is mandatory for this guarante
Within 7 DAYS of the purchase price, you may obtain a credit note on a gift card in the amount of the price drop. A proof of purchase is required.
Please note that if you return a product bought online using Paypal, Sezzle or American Express in a RUBINO store, it can take up to 48 hours for the return to be processed. Rest assured that the funds will be credited as soon as possible.