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Please note that if you return a product bought online using Paypal, Sezzle or American Express in a RUBINO store, it can take up to 48 hours for the return to be processed. Rest assured that the funds will be credited as soon as possible.

For orders paid using Paypal, Sezzle or American Express

Returns & Cancellations

Why was my order canceled?

How long will it take for me to receive my order

Can I modify my order?

Online Orders

Do you deliver worldwide?

Do I pay for the shipping fees?

How long does delivery take?

What are the delivery options?

Can I track my order?

Shipping Info

Precision on the 10% discount

90 Day Returns

180 Day Warranty

Free shipping

Payment method of Membership

Membership Benefits

How can I contact customer service?

What is RUBINO shoes customer service hours of operation?

How can I find the nearest store to me?

Customer Service

What are cookies?

Why are we using cookies?

Can I block your cookies?

Browser Cookies

Can I use my in-store gift card for an online purchase?

Can I buy a gift card for online purchases?

How do I pay with my e-gift card / store credit?

Gift Cards

How can I use my promo code online?

Why doesn't my promo code work?

Can I use my promo code in a RUBINO store?

Terms of use for promo codes

Promotional exclusions

Promotional Codes

How can I pay for my online purchases?

Payments security

Paypal Payment

Sezzle

Payment Methods

What is Sezzle?

How do I sign up for Sezzle?

How does Sezzle work?

Buy Now, Pay Later

Which stores are available for pickup?

Can I modify or cancel my pickup order?

How long will it take for my order to be ready for pickup?

How will I know that my order is ready for pickup?

How can I get an update on my pickup in store order?

What will I have to provide to the salesperson to pick-up my order?

Can I send someone else to pick up my order?

Pickup In Store

What is your return policy?

How can I obtain a return label?

How long will it take for me to be refunded for a return by mail?

Do I have to pay the shipping to return an item by mail?

The item I purchased is defective - what can I do?

What is your price adjustment policy?

For orders paid using Paypal, Sezzle or American ExpressUpdated 9 months ago