How can I obtain a return label?Updated a month ago

Items purchased in store may only be returned in store. Return in store: You can go to any one of our RUBINO stores to return a purchase made online. This method is the fastest way to get a refund or proceed with an exchange. Return by mail: If you wish to return an online purchase by mail, please visit our return portal in the footer of the site. We will send you a QR code that you can show from your phone in a Canada Post service point if your return request is made within the prescribed delays. You will not need to print a return label. Please note that it is not possible to process an exchange by mail. If you wish to change size or color, simply use our return portal to return your item for a full refund. You can then place a new order for the desired item.