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About Us

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rubinoshoes

You can use the contact form below or send us an email at support@rubinoshoes.com. You can also contact us by chat during our business hours, Monday to Friday from 9 AM to 5 PM.

How can I contact customer service?

Customer Service

Why was my order canceled?

How long will it take for me to receive my order

Can I modify my order?

Online Orders

Do you deliver worldwide?

Do I pay for the shipping fees?

How long does delivery take?

What are the delivery options?

Can I track my order?

Shipping Info

Precision on the 10% discount

90 Day Returns

180 Day Warranty

Payment method of Membership

Membership Benefits

What is RUBINO shoes customer service hours of operation?

How can I find the nearest store to me?

What are cookies?

Why are we using cookies?

Can I block your cookies?

Browser Cookies

Can I use my in-store gift card for an online purchase?

Can I buy a gift card for online purchases?

How do I pay with my e-gift card / store credit?

Gift Cards

How can I use my promo code online?

Why doesn't my promo code work?

Can I use my promo code in a RUBINO store?

Terms of use for promo codes

Promotional exclusions

Promotional Codes

How can I pay for my online purchases?

Payments security

Paypal Payment

Sezzle

Payment Methods

What is Sezzle?

How do I sign up for Sezzle?

How does Sezzle work?

Buy Now, Pay Later

Which stores are available for pickup?

Can I modify or cancel my pickup order?

How long will it take for my order to be ready for pickup?

How will I know that my order is ready for pickup?

How can I get an update on my pickup in store order?

What will I have to provide to the salesperson to pick-up my order?

Can I send someone else to pick up my order?

Pickup In Store

What is your return policy?

How can I obtain a return label?

How long will it take for me to be refunded for a return by mail?

Do I have to pay the shipping to return an item by mail?

The item I purchased is defective - what can I do?

What is your price adjustment policy?

For orders paid using Paypal, Sezzle or American Express

Returns & Cancellations

How can I contact customer service?Updated 23 days ago